Patience Scarles | Sing & Move

Booking Terms & Conditions

 

The following terms & conditions apply to all sessions with Patience Scarles, including and not limited to: Private Sessions, Group Sessions, Community Classes, Retreats & Yoga Hike Club.

In booking your session, you confirm you agree with the following:

  1. Privacy and Data Protection

    1. Your personal details will be held in the strictest confidence in accordance with the Privacy Act 2020 and will be accessible only to the teacher.

    2. When you book you give us permission to send you booking confirmation and lesson reminder emails. Your personal details will never be passed to any third party. If/when you no longer wish to receive these, please let us know via email.

  2. Booking Policy and Payments

    1. Sessions

      1. The contents of each session, or series of sessions, will be agreed with your teacher.

      2. Each session will last for not less than 50 minutes; so as to allow for student changeover; unless otherwise specified.

    2. Cancellations and Reschedules, etc.

      1. Notification of cancellation of previously booked lessons must be received by us not less than 48 hours before the agreed start time for the session; or payment will remain due.

      2. Notification of cancellation or reschedule can be made by phone (including voicemail), email or text. The time stamped on the sent or received message will be used in calculation of the notice period.

      3. All cancellations and rescheduling must occur at the latest 48 hours prior to the start time of your session. After this time frame you will not be eligible for a refund or rescheduling.

        1. Sessions cancelled with less than 48-hours' prior notice, or missed, will be charged at the full lesson rate, and where we hold your card details, we shall make the appropriate debit charge. No refunds will be made for missed sessions.

        2. In extreme circumstances it is at the teacher’s discretion if a partial refund or rescheduling can be provided in the event of a late cancellation. This will be decided on a case by case basis.

      4. With a 48 hour cancellation or a rescheduled notice requested, a make-up session will be given as a courtesy.

        1. The make-up session must be made up within ten (10) days (no Sunday bookings) from the original booked session date or the lesson fee is forfeit.

        2. Rescheduled sessions are issued based on the teacher’s availability.

        3. Cancelled make-up sessions cannot be rescheduled and you automatically forfeit that session’s fee.

    3. Payments

      1. Payments may be made by card or bank transfer in advance of the lesson.

    4. Gift Vouchers

      1. Gift vouchers are valid for 3 months from date of issue or as indicated on the voucher. Sessions must be taken before the expiry date.

    5. Health

      1. You must declare any adverse health conditions to your teacher before beginning the session. You are otherwise deemed to declare that you are in good health.

      2. Your teacher reserves the right to discontinue a session if - in their opinion - a student is too young, unfit or not well enough to sing.

  3. Limitation of Liability

    1. For Voice Coaching & Singing - Whilst we shall do our best in providing techniques and structured practice which have proved – in others – to improve their singing, we give no warranty that, as a result of the lessons, you will be able to sing at all or to sing better than at the start of the lessons.

    2. For Voice Coaching & Singing - We shall not conduct any medical tests as to the suitability of any student to learning to sing. You agree to participate in singing sessions voluntarily, and, unless you tell us otherwise, we shall assume that you are in good health.

    3. For Voice Coaching & Singing - Whilst your teacher will endeavour to ensure that no exercises or vocal instruction given will cause injury or pain, using poor technique or excessive misuse of the voice, during or outside of your lesson, may cause injury. You are responsible for telling your teacher if you experience any pain or discomfort during your sessions.

    4. For Voice Coaching & Singing - In particular, students must understand that there is an increased risk of injury or vocal damage in singing or performing any of the given exercises while ill or recovering from illness, particularly if such illness is of the vocal tract and airways.

    5. For Voice Coaching & Singing - Your teacher will not be liable to you for any pain, injury or vocal damage brought about during or in exercises following a session.

    6. In the unlikely event that we cancel or curtail a lesson for any reason, our liability will be limited to the price of the session. Where possible, we shall offer you an alternative session within a reasonable time frame. We shall not be liable for any consequential loss resulting from the cancellation.

  4. Notifications and Law

    1. The teacher will not be liable to you or be deemed to be in breach of contract by reason of any delay in performing, or any failure to perform, any obligations, if the delay or failure was due to any cause beyond our reasonable control, e.g. a force majeure.

    2. Notifications sent to us must be by email or text message to your teacher and will be deemed to be received when acknowledgement is sent.

  5. Session Policy Changes:

    1. We reserve the right to update this session policy at any time; every effort will be made to inform you of changes in a timely manner.

  6. No transfer of Intellectual Property: All copyrighted and original materials are provided to the student for his/her individual use only and single-user license. Students shall not be authorised to share, copy, distribute, or otherwise disseminate any materials received from Patience electronically, physically, or otherwise without the prior written consent from us. All intellectual property, including Patience Scarles copyrighted materials, shall remain the sole property of Patience Scarles. No license to sell or distribute these materials is granted or implied.